How far in advance do clients typically book private tours?

1-3 months out from their desired date.

Do you offer both private and group tours, or is your focus solely on private experiences?

Because we offer luxury wine tour experiences, our expertise is with curating exceptional private tours. However, we periodically offer private ticketed events (such as our Sunday Funday tours and our various holiday events) that are open to the public on a first come, first served basis.

What level of customization do you typically allow with the itineraries?

Our goal is to take the burden of researching and wondering where to go off of you, and we pride ourselves on curating the perfect itinerary for your event based on the information that we gather from your intake call or email. As such, we encourage our clients to let us work our magic and create a truly extraordinary experience for their group regarding the itinerary. With this said, if there is a winery that you are particularly excited about, we will try to accommodate specific requests for one of the three stops. Final itineraries are typically shared on the day of your event.

Do clients ever request specific wineries or themes for their tours?

We understand that you want your celebration to be picture perfect and, as such, likely have an idea of where you’d like to go when visiting Temecula Wine Country! This is why, whenever possible, we prefer to have a brief intake call to get an understanding of the vibe that you’d like for your tour and collect other information about any themes or preferences you have. We’re happy to decorate the interior of the bus to match the theme of your event (view our add-on options) and also visit wineries that fit the vibe! Once we have an accurate understanding, approved by the host, we take it from there so you can simply relax, enjoy, and UnWined!

Do you require deposits for bookings?

Yes. A deposit of $150 is required to reserve your event day and time. This deposit is refundable up to two weeks prior to your event, and gets rolled into gratuities for winery and UnWined staff on the day of your tour.

How does the payment process work for my event, and when is the final balance due?

We use a convenient invoice system for processing payments and accept one form of payment per booking. If preferred, we can run your card at any time for a per-person amount—just let us know. To confirm all arrangements, we kindly ask that the final balance be settled no later than 5 days prior to your event.

Is there a cancellation or rescheduling policy that clients should know about?

We understand that plans can change. For a full refund, cancellations must be made at least one week in advance. Rescheduling is available up to one week before your tour date, pending availability. Cancellations or reschedules requested within three days of your tour will be completely non-refundable, but we will apply your paid amount to a future experience. Please contact us as early as possible if you need to adjust your plans, and we’ll do our best to accommodate!

Any requirements or costs for group sizes above or below a certain number?

Because of standard operating costs, groups of less than 10 will incur a $10 surcharge per person.

What are the typical pickup and drop-off locations? Do you allow flexible pickup points?

Typically, pick up and drop off is at either one of the wineries that offers ample and free public parking or from a local residence/Airbnb. Included in our Exclusive Experience radius are most properties within an 8-mile radius of wine country, subject to city limitations on large vehicles.

We do have a partnership with a shuttle company that is able to provide round-trip transportation from distances further away. Please inquire for more details about that if needed.

How long do your tours usually last?

Tours run for approximately 4 hours for a Classic Experience and 5-6 hours depending on pick up and drop off location.

Are there any time limits at each winery?

Yes. We are at each stop for about an hour and must stay on schedule in order to maintain our reservations at each location.

Is lunch included in all tours, or is it an optional add-on?

Lunch can be included as part of any tour for an additional fee. Alternatively, groups can choose to dine a la carte at one of the wineries that we visit, and we guarantee that at least two of the stops will have food options to choose from.

Do you or the wineries have any policies on bringing outside food and beverages?

You may bring additional snacks on the bus such as crackers, cheese, and dried fruits. However, we do not allow “wet” snacks such as hummus, salsa, dips, soft cheeses, or fruit salads. Most wineries do not allow outside food or beverages, but let us know if you’d like us to include a stop that does if you would like to bring a picnic lunch!

Are there services for celebrations like birthdays or anniversaries?

We are excited to help you celebrate and encourage you to decorate the bus. As a courtesy, we are happy to decorate the bus for you in advance if the decorations are sent to our office no later than one week ahead of your tour, and cannot include more than about 15 balloons. If you would like to decorate yourself the day of, we kindly ask that they take you no longer than 10 minutes to set up ahead of your tour, and that you take them with you at the conclusion of your tour.

What add-on experiences do you offer (such as gourmet picnics, custom playlists, or photography packages)?

We have a few add-on options, including dessert offerings such as bundt cakes and deluxe cookies and luxe gift boxes with theme-relevant items inside. Additionally, we have business relationships with a luxury picnic company (Life’s Short Picnics) as well as a couple of local photographers. If you’d like one of these services added on, please include that in your experience inquiry.